Refund policy

30-day returns. You can request a return within 30 days of delivery. Items must be unused, clean and in the original packaging.

How to start a return. Send us a message through our contact form with your order number and the item you want to return. We will reply by email with return instructions and the return address. Please do not send items back without contacting us first.

Damaged, defective or wrong items. We cover the full cost: we send a replacement or a full refund, including shipping. A photo is enough (you can send it in reply to our email); in most cases you will not need to send the item back.

Change of mind. Return shipping is paid by the customer. Original shipping charges are not refunded. We will tell you the cheapest tracked option.

Refunds. Approved refunds go back to the original payment method within 5 business days of our receiving the return (or of approval, when no return is needed). Your bank may take a few extra days.

Non-returnable. Personalised or custom-made items, and opened hygiene or cleaning products, unless they arrived damaged or defective.

Exchanges. For a different size or colour, return the original and place a new order.